Privacy Policy
Your privacy matters to us - here's how we protect and handle your personal information
Introduction and Scope
dravionelus operates as a financial services provider based in Australia, and we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, or educational programs.
We understand that financial matters require trust. When you share personal information with us, you're placing confidence in our ability to handle that data responsibly. This document outlines exactly what we do with your information and what rights you have regarding its use.
Australian Privacy Compliance
Our privacy practices comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We're committed to meeting the highest standards of data protection as required by Australian law.
Information We Collect
Personal Information You Provide
When you engage with our services, we collect information you voluntarily provide, including:
- Full name and contact details (phone, email, postal address)
- Financial information relevant to our services
- Business details if you're seeking commercial financial services
- Educational background and professional experience for learning programs
- Communication preferences and service requirements
Automatically Collected Information
Our website collects certain technical information to improve your experience and ensure security. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to understand user patterns and enhance our services.
How We Use Your Information
Service Delivery
Your personal information helps us deliver the financial services you've requested. We analyze your financial situation to provide tailored advice, process applications, and maintain ongoing service relationships. This might involve sharing relevant details with financial institutions when necessary for your benefit.
Communication and Support
We use your contact information to respond to inquiries, provide service updates, and share educational content that might interest you. Our team may contact you about new programs or services, but we always respect your communication preferences.
Legal and Compliance Requirements
Financial services in Australia require us to maintain certain records and report specific activities to regulatory bodies. We use your information to comply with anti-money laundering laws, tax reporting requirements, and other legal obligations.
Information Sharing and Disclosure
We don't sell or rent your personal information to third parties. However, we may share your information in specific circumstances:
- With financial institutions when processing applications or maintaining accounts on your behalf
- With regulatory bodies as required by Australian financial services laws
- With trusted service providers who help us deliver our services (always under strict confidentiality agreements)
- When legally required by court orders or government investigations
- With your explicit consent for specific purposes
Third-Party Service Providers
We work with carefully selected partners for services like secure document storage, communication platforms, and financial analysis tools. These partners can only access information necessary for their specific services and must follow the same privacy standards we maintain.
Data Security and Protection
Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data both in transit and at rest.
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates and monitoring
- Multi-factor authentication for staff access to sensitive information
- Regular security audits and vulnerability assessments
- Encrypted backup systems with restricted access
Administrative Controls
Our team receives regular privacy training, and we maintain strict policies about who can access client information. Physical documents are stored in secure facilities, and digital access is logged and monitored.
Your Rights and Choices
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you. If you find any errors or outdated information, we'll work with you to correct or update your records promptly. Some information may be restricted due to legal requirements, but we'll explain any limitations.
Communication Preferences
You can opt out of marketing communications at any time while still receiving essential service-related messages. We'll respect your preferences and make it easy to update your communication settings.
Data Portability
In many cases, you can request a copy of your personal information in a commonly used format. This helps you transfer your data to other service providers if you choose to do so.
Data Retention and Deletion
We keep your personal information only as long as necessary for the purposes we collected it or as required by law. Financial services regulations require us to maintain certain records for specific periods, typically seven years for most financial transactions and advice.
Retention Periods
- Financial advice records: 7 years from last service
- Client identification information: 7 years after relationship ends
- Marketing communications: Until you opt out or 3 years of inactivity
- Website usage data: 2 years maximum
After retention periods expire, we securely delete or anonymize your information. In some cases, we may keep anonymized data for research and service improvement purposes.
International Data Transfers
While we primarily store and process data within Australia, some of our service providers may be located overseas. When we transfer data internationally, we ensure adequate protection through contractual arrangements and by working only with providers in countries with strong privacy laws.
Any international transfers comply with Australian Privacy Principle 8, and we'll notify you if we plan to send your information to countries without adequate privacy protections.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices before the changes take effect.
Minor updates, like contact information changes or clarifications, may be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
dravionelus Privacy Officer
104 Market St, Wollongong NSW 2500, Australia
Phone: +61 412 461 373
Email: contact@dravionelus.com
We aim to respond to all privacy inquiries within 30 days. For complex requests, we may need additional time and will keep you informed of our progress.