Refund Policy
Clear guidelines for refunds and financial services at dravionelus
Overview of Our Refund Policy
At dravionelus, we understand that sometimes circumstances change. Our refund policy is designed to be fair and transparent, covering various scenarios while maintaining the sustainability of our financial services. This policy applies to all services, consultations, and programs offered through our platform as of January 2025.
We believe in building long-term relationships with our clients, which means being upfront about our refund procedures from the start. Whether you're dealing with program cancellations, service dissatisfaction, or unexpected life changes, we've outlined clear pathways to address your concerns.
Refund Eligibility Criteria
Refunds are considered under specific circumstances. We evaluate each request individually, but certain conditions must be met for eligibility. Here's what qualifies for our refund consideration:
Early Cancellation
Services cancelled within 14 days of initial purchase, provided no substantial consultation work has commenced.
Service Non-Delivery
Cases where we cannot deliver promised services due to technical issues or internal constraints beyond client control.
Billing Errors
Incorrect charges, duplicate payments, or technical billing mistakes identified in our system.
Common Refund Scenarios
- Program cancellation before commencement of services
- Duplicate payment processing errors
- Medical emergencies preventing participation
- Relocation outside our service areas
- Technical platform failures lasting more than 48 hours
- Mismatched service expectations despite clear initial consultation
Step-by-Step Refund Process
When you need to request a refund, follow this straightforward process. We've streamlined these steps to make the experience as smooth as possible:
Submit Written Request
Send your refund request via email to contact@dravionelus.com with your account details, purchase information, and reason for the refund request.
Initial Review Period
Our team reviews your request within 3-5 business days. You'll receive acknowledgment of receipt and initial assessment results.
Documentation Gathering
If additional information is needed, we'll contact you directly. This might include transaction records or service usage details.
Decision Notification
You'll receive a written decision within 10-14 business days of your initial request, including explanation of the determination.
Processing & Payment
Approved refunds are processed immediately, with funds returning to your original payment method based on the timelines below.
Payment Methods & Processing Times
Refund processing times vary depending on your original payment method. Here are the typical timeframes you can expect:
Credit Cards
5-7 business days
Bank Transfers
3-5 business days
PayPal
1-3 business days
Digital Wallets
2-4 business days
Partial Refunds & Service Credits
Not all situations qualify for full refunds, but we offer partial refunds and service credits where appropriate. Partial refunds are calculated based on unused services and time remaining in consultation periods.
Service credits can be applied to future programs or consultations within 12 months of issue. These credits never expire and can be transferred to family members if needed. We find this approach often works better for clients who want to resume services later.
Important Limitations
Refunds cannot be processed for services already completed or consultations that have reached their conclusion. Custom business analysis work completed to client specifications is non-refundable. Emergency consultation fees are not eligible for refunds due to the immediate nature of these services.
Need to Request a Refund?
Our team is here to help guide you through the refund process and answer any questions you might have.